The terms that apply when you hire Campbell Junk Removal LLC.

1. Agreement

These Terms of Service (the "Terms") are an agreement between you ("you" or "Customer") and Campbell Junk Removal LLC, a Washington limited liability company based in Tacoma, Washington ("we," "us," or the "Company"), which operates as Campbell Junk Removal LLC. By requesting a quote, booking a pickup, or using our website, you agree to these Terms. If you do not agree, please do not use our services.

2. Services

We provide junk removal, hauling, and light cleanout services for residential and commercial customers within our service area, primarily Pierce County, Washington and adjacent communities. The specific items we will remove, pricing, and timing for each job are described in the quote we provide before the pickup.

3. Quotes, estimates, and pricing

Quotes given over the phone, by text, by email, or based on a written description are estimates based on the information you provide. Final pricing is confirmed on-site once our crew can see the actual volume, weight, access, and any special handling required.

If the job is materially different from what was described — for example, more items, heavier items, restricted access, or prohibited materials — we will review adjusted pricing with you before continuing. You may decline the adjusted price, in which case we may leave without performing the work and a trip or minimum service charge may apply.

Unless stated otherwise, prices do not include taxes, permits, tolls, disposal surcharges for special materials, or fees for items we are not authorized to accept.

4. Scheduling and access

Arrival times are windows, not guarantees, and can shift due to traffic, weather, job complexity, or safety conditions. We will make reasonable efforts to contact you if a window changes.

You are responsible for providing safe, legal access to the items. This includes accurate addresses, working locks, clear pathways, required parking, elevator reservations, and any permits required by your building, HOA, or municipality.

If the crew arrives and cannot access the items, cannot reach the site, or the job is cancelled on arrival, a trip charge may apply.

5. Your items and authority

By booking a pickup you represent that you own the items or have permission from the owner to dispose of them. Once items are loaded onto our truck, title passes to us and we may recycle, donate, or dispose of them at our discretion using lawful disposal channels.

Please double-check every item before we leave. We are not responsible for items removed with your permission, and we cannot guarantee the return of items once they have been loaded, transported, or delivered to a disposal partner.

6. Items we cannot accept

For safety and legal reasons, we generally cannot accept hazardous or regulated materials. These typically include, but are not limited to: asbestos; medical, biological, or radioactive waste; wet paint, solvents, or fuels; propane or pressurized tanks; ammunition or explosives; automotive fluids; and certain chemicals, pesticides, or industrial waste.

If you are unsure whether an item is accepted, ask us before the pickup. If prohibited materials are discovered during the job, we may refuse to remove them and may leave the affected load on-site at your cost.

7. Payment

Payment is due at the time service is performed unless other terms are agreed to in writing. We accept the payment methods listed on your quote or invoice.

Past-due balances may be subject to interest and collection costs, including reasonable attorneys' fees, to the extent permitted by Washington law.

8. Cancellations and rescheduling

You may cancel or reschedule a pickup by contacting us as soon as possible. Cancellations made less than 24 hours before the scheduled window may be subject to a cancellation fee equal to our minimum service charge. We reserve the right to cancel or reschedule for safety, weather, or staffing reasons, and will work with you to find a new time at no additional charge.

9. Property, damage, and pre-existing conditions

Our crew will take reasonable care while working on your property. Please point out narrow spaces, fragile surfaces, and items of special concern before the job starts.

We are not responsible for damage to surfaces that are already worn, cracked, or weakened; for normal wear from removing heavy items through tight spaces; or for damage caused by unsafe structures, concealed conditions, or circumstances outside our reasonable control.

Any damage claim must be reported to us in writing within 48 hours of the job so we can investigate while the site is still available to inspect. Failure to report within this window may waive the claim to the extent permitted by law.

10. Disclaimer of warranties

Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the services or these Terms will not exceed the amount you paid us for the specific job giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of use. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.

12. Indemnification

You agree to indemnify, defend, and hold us harmless from any third-party claims, losses, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misrepresentation of the items or site, your failure to obtain required permits or approvals, or your provision of prohibited materials for disposal.

13. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Pierce County, Washington, and you and we consent to the personal jurisdiction of those courts.

To the extent permitted by law, each party must bring any claim within one (1) year of the event giving rise to the claim, and waives any right to a jury trial in connection with disputes arising out of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time you book a pickup applies to that job. Continued use of our services after an update means you accept the updated Terms.

15. Severability and entire agreement

If any part of these Terms is found unenforceable, the remaining parts will stay in effect. These Terms, together with the quote or invoice for your job and any written addendum signed by both parties, are the complete agreement between us regarding your pickup, and they replace any earlier verbal or written understandings.